Privacy Policy

FalconNet Solutions is committed to protecting the privacy and security of visitors and users of our online platform. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in compliance with the General Data Protection Regulation (GDPR) and other applicable laws.

Information We Collect

We collect various types of information to provide and improve our services. This includes:

• Personal Data: such as name, contact information, and billing details provided when you register, subscribe, or communicate with us.
• Technical Data: including IP addresses, browser type, device information, and browsing activity automatically collected during your use of our web hosting, cloud infrastructure management, cybersecurity services, IoT integration, and network optimization offerings.
• Usage Data: details on how you interact with our site and services to optimize performance and user experience.

Use of Information

The information collected is used for the following purposes:

• To provide, operate, and maintain our services effectively.
• To administer accounts, process payments, and manage customer relationships.
• To communicate important updates, service announcements, and support.
• To improve and personalize the user experience based on usage patterns and preferences.
• To ensure the security and integrity of our systems and prevent unauthorized access or fraud.
• To comply with legal obligations and respond to lawful requests.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Your consent, where applicable and obtained explicitly.
• Performance of a contract to which you are a party.
• Compliance with a legal obligation.
• Legitimate interests pursued by FalconNet Solutions, balanced against your rights and freedoms.

Disclosure of Information

FalconNet Solutions does not sell or rent your personal data to third parties. Disclosure may occur only when:

• Necessary to comply with legal requirements or governmental requests.
• Engaged service providers and partners assisting in delivery of services under strict confidentiality and data protection obligations.
• Protecting the rights, property, or safety of FalconNet Solutions, its users, or others.

Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Once no longer needed, data is securely deleted or anonymized.

Your Rights

Under applicable data protection laws, including the GDPR, you have the right to:

• Access your personal data and receive a copy of the information we hold.
• Request correction or updating of inaccurate or incomplete data.
• Request erasure of personal data, subject to legal and contractual restrictions.
• Object to or restrict processing based on legitimate interests or direct marketing purposes.
• Data portability to obtain and reuse your data across different services.
• Withdraw consent at any time where processing is based on consent.

To exercise your rights, you may submit a written request addressed to FalconNet Solutions at the physical address provided below.

Data Security

We implement appropriate technical and organizational measures to safeguard data against unauthorized access, alteration, disclosure, or destruction. Regular assessments and updates ensure ongoing protection in line with industry best practices.

Cookies and Tracking

Our online platform uses cookies and similar technologies to enhance user experience, analyze trends, and administer the site. Cookies can be managed or disabled via browser settings; however, certain features may be affected if cookies are deactivated.

International Transfers

Data collected through our services may be stored and processed in countries outside your own, including the UAE, where FalconNet Solutions operates. We ensure that such transfers comply with applicable data protection regulations and appropriate safeguards are in place.

Children’s Privacy

Our services are not directed towards individuals under the age of 16. We do not knowingly collect personal data from minors without parental consent. If we become aware of such data collected inadvertently, it will be deleted promptly.

Changes to This Privacy Policy

FalconNet Solutions may update this Privacy Policy periodically to reflect changes in legal requirements or business operations. Continued use of our platform after updates signifies your acceptance of the revised terms.

Contact Information

For any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us at our physical office:

FalconNet Solutions
Building 24
Sheikh Zayed Road, Floor 7
Dubai, Dubai Emirate
00000
UAE

We are committed to ensuring the privacy and protection of your personal information and appreciate your trust in our services.